NCE Warranty / Repairs Au
Approved Dealer Repairs & Warranty
The MRRC is the distributor for NCE in Australia and also an authorized repair centre for NCE in Australia/New Zealand and as such, we warrant/repair NCE products in Australia when supplied by our approved Australian/NZ NCE dealers.
From time to time your NCE system will also need repair and the MRRC can handle those requests. Where possible we will replace a damaged component but if that is not possible we can install new boards when available. At no time will boards be sent to any owner for self-installation and all NCE hardware must be returned for repair.
A detailed list of those dealers can be found on the NCE web site - click here
Unapproved Dealer Repairs
Unapproved dealers in Australia/NZ are required by NCE and should have informed you before purchase that there is no Australian warranty/repairs available in Australia. Under Australian consumer law, the reseller is responsible for the warranty of any goods supplied and the application of a manufacturer's warranty is against the law. If you have purchased a system from an unapproved dealer we recommend that you approach them to obtain a warranty. This policy is also applicable to all hardware sourced outside Australia.
When we are requested to repair a system not supplied by an approved Au/NZ NCE dealer, significant surcharges apply plus parts, we reserve the right to refuse service for items not purchased in Australia from an approved dealer.
All parts repairs carry a 90-day warranty while a board replacement carries a 1-year Warranty and ongoing Au service regardless of origin.
All repairs are to be addressed to MRRC 8 Myoora Street Pymble NSW 2073
All repairs are to be sent registered with your Name/ Address/ Contact telephone number and some details on the issue noted especially if there is no actual material damage to the item.
All labor is charged at the current applicable rate with a minimum charge of $25 plus GST
Note: Surcharges do not apply to systems purchased directly via the NCE DCC website - proof of purchase to our satisfaction will be required.
Surcharges [parts/labour extra]
NCE ProCab Board - $45
NCE Cab Board 04 - 06 - $35
NCE PowerCab Board - $60
Radio upgrade all - $35
NCE SB5 - $65 plus an EB1that must be installed with the repaired booster/system to obtain a warranty.
NCE Pro 5A - $100 / $30 for other boards replaced at that time.
No-Fault Warranty N / HO decoders $22 - proof of purchase is required to effect this warranty and is only for decoders sold by authorized AU/NZ dealers within the 12-month warranty period