NCE Warranty / Repairs Au
The MRRC is the authorised distributor for NCE in Australia and is also an authorised repair centre for NCE in Australia/New Zealand and as such, we warrant / repair NCE products in Australia when supplied by our authorised NCE dealers.
From time to time your NCE system will need repair and the MRRC can handle those requests. Where possible we will replace a damaged component but if that is not possible we can install new boards. At no time will boards be sent to any owner for self-installation and all NCE hardware must be returned for repair.
A detailed list of those dealers can be found on NCE web site - click here
All unauthorised dealers in Australia/NZ are required by NCE to inform you before purchase that there is no Australian warranty/repairs available in Australia. Under Australian consumer law, the reseller is responsible for the warranty of any goods supplied and the application of a manufacturers warranty is against the law. If you have purchased a system from an unauthorised dealer we recommend that you approach them to obtain a warranty.
When we are requested to repair a system not supplied by an authorised Au/NZ NCE dealer, significant surcharges apply plus parts, we reserve the right to refuse service for items not purchased in Australia from an authorised dealer.
Note: Surcharges do not apply to systems purchased directly via the NCE DCC website - proof of purchase to our satisfaction will be required.
All parts repairs carry a 90-day warranty while a board replacement carries a 1-year Warranty and ongoing Au service regardless of origin.
Surcharges [parts/labour extra]
NCE ProCab Board - $60
NCE Cab Board 04 - 06 - $45
NCE PowerCab Board - $80
Encoder all - $25
Radio upgrade all - $45
NCE SB5 - $90 plus an EB1 at a current list price that must be installed with the repaired booster to maintain the warranty.
NCE Pro 5A - $120 / $30 for other boards replaced at that time.
No-Fault Warranty N / HO decoders $20 - proof of purchase is required to effect this warranty and is only for decoders sold by authorized Au/NZ dealers